Any templates that WhatsApp considered promotional were rejected, so you could not really drive marketing campaigns and announce discounts very effectively here. Earlier, WhatsApp was against using template messages for marketing purposes, so the company only allowed you to send messages regarding payment confirmations, account updates, order status, shipping updates, etc. To limit spam, WhatsApp used to control the approval of the templates and it even charges for these messages. If you wish to initiate a conversation with customers after that window of time has expired, you would need to send them a predefined template message. Session messages are messages sent within 24 hours of a user-initiated conversation. To set up your WhatsApp bot in the fastest way possible, choose 360Dialog as your WhatsApp provider (doing this also allows you to create WhatsApp message templates that can be used for broadcast messages directly from the Engati portal).ģ What are session and template messages in WhatsApp? Now you’d want to choose your provider from the drop-down menu. In the Engati portal, navigate to the Deploy tab and select WhatsApp. Step 3: Setup and connect your WhatsApp business account on Engati WhatsApp will call this number up to confirm and activate it for your WhatsApp Business Account, so you need to make sure that the number can receive calls from the USA. You also need to register a phone number as your WhatsApp Business phone number. To receive WhatsApp Chatbot API access, you’ll also need a verified business on Facebook. WhatsApp grants access to these APIs themselves through their partners.
First, you need to have access to WhatsApp Business APIs. Step 2: Fulfill the requirements to deploy chatbots on WhatsAppĪfter you create your WhatsApp bot, there are a few things you need to deploy it. It’s going to take you step-by-step through the process.
We’ve even embedded a video at the bottom of this article, showing you how to make a chatbot and deploy it on WhatsApp. It can parse through the documents you upload and assimilate 12 pages of data every 8 seconds. Here’s where we show you how to make a WhatsApp bot in 5 steps.īonus: You can even automate the training of your bot with the help of our DocuSense technology. Steps to create WhatsApp chatbot in 2022 (at a glance) So, if you’re interested in having satisfied customers and protecting your carts from abandonment, you should create a WhatsApp chatbot for your business. 53% of online shoppers abandon their carts for lack of instant answers. If you’re into eCommerce or retail, that puts you in a more challenging position. This means that more often than not, they won’t get an answer when they want it. Your customers will have to wait for you to get around to answering their questions. However, even if you have a limited customer base, there is still one major problem with manually answering every question - a lack of speed. But as your business grows, that will become harder.
If you have a very small clientele, you might be able to survive by manually responding to each message. WhatsApp business chatbots run over the WhatsApp Business API to intelligently engage with your customers, employees, students, and other types of users, without any need for human intervention. You can use them to answer customer questions about your products and services, share content, drive sales, and send notifications regarding orders, payments, shipping, etc. Engati's WhatsApp chatbots use AI and our proprietary NLP (Natural Language Processing) engine to intelligently interact with your customers. A WhatsApp chatbot is a system that either uses artificial intelligence or pre-programmed rules to engage your customers and audience on the WhatsApp platform.